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Disconnect, revoke, or delete your data

Use the option that matches your goal. Disconnecting stops a SIML connector. Revoking access stops future calls at Meta. A deletion request erases information SIML previously stored, subject to the limited exceptions below.

These instructions cover

Your SIML account and workspace data, plus data received through Meta Ads, Facebook Pages, Facebook Messenger, Instagram messaging, and WhatsApp Business connectors. You can request deletion of all SIML data or only the data associated with one connector.

Step 01

Disconnect the connector in SIML

Best when you want SIML to stop accessing an account but want to keep your SIML workspace.

  1. Sign in at app.getsiml.com/auth/login.
  2. Open Connectors, find the applicable Meta Ads, Messenger, or Instagram connection, and choose Disconnect.
  3. For a WhatsApp connection managed through a custom agent or a connection that does not show a Disconnect control, use the deletion request in step 3 below. We will verify the workspace before removing its stored credential and connection data.
Disconnecting a connector removes the stored connector credential used for future access. It does not automatically erase messages, campaign IDs, audit events, or other information already stored in SIML.

Step 02

Revoke SIML in Meta

Best when you want Meta to invalidate SIML's future access to the authorized business assets.

  1. In Facebook, click your profile picture, then open Settings & privacy → Settings.
  2. Open Business Integrations. Find Siml, select it, and choose Remove.
  3. If Siml appears under Apps and websites instead, remove it there. If your Meta Business Portfolio shows a separate Siml integration, remove that connection as well.
Meta's Business Integrations helpMeta's Apps and Websites help
Revocation prevents new authorized API access. Meta notes that removing a business integration does not delete information the app received while connected. Use step 3 if you also want SIML to delete previously stored information.

Step 03

Request deletion from SIML

Use this for full account deletion, Meta-derived data deletion, or a WhatsApp credential that has no self-service removal control.

  1. Email founders@trysiml.com from the email address associated with your SIML account. Use the subject Data deletion request.
  2. Include your SIML account email and workspace or business name. State whether you want:
    • your entire SIML account and workspace deleted;
    • only Meta, Facebook, Instagram, Messenger, or WhatsApp-derived data deleted; or
    • a specific connector credential and its stored data removed.
  3. Do not email passwords, access tokens, payment-card information, customer message text, or other secrets. We will reply if we need a safer way to verify account ownership or clarify the scope.
  4. After verification, SIML will complete the covered deletion or anonymization within 30 days and send confirmation to the account email.

What a verified deletion request covers

  • stored connector access and refresh credentials;
  • selected Meta ad-account, Page, Instagram account, WhatsApp Business Account, and phone-number identifiers;
  • Meta campaign records, imported performance data, messages, participant identifiers, and connection metadata within the requested scope; and
  • SIML account and workspace data when you request full account deletion.

Limited information we may retain

We may retain only the information required for tax, accounting, fraud prevention, security, legal obligations, or dispute resolution. Protected backup copies may remain until normal backup rotation completes and are not restored to ordinary production use. Billing records may be retained for up to seven years where required.

Need help?

Email founders@trysiml.com. We do not require a public ticket, a Meta access token, or sensitive customer content to begin a deletion request.